Quality

Satellite Laboratory Services’ Quality Assurance Program is based on a Total Quality Management system that covers the areas of quality, accuracy and improvement. These procedures and processes are regularly reviewed and improved on by our Vice President of Operations, Director of Quality Assurance and Clinical Medical Director.

Specimen Quality: Pre-analytical
An analysis of tests canceled or compromised due to poor specimen quality is produced for each facility in a monthly report. The Specimen Uniformity Performance Evaluation Report (SUPER) helps clients identify areas for improvement in their specimen collection efforts, reducing or eliminating the number of canceled or compromised tests.

Test Accuracy: Analytical
We participate in both the College of American Pathologists (CAP) and the New York State Department of Health’s proficiency and performance monitoring programs. This includes third party blind proficiency testing and the CAP Q-Tracks program for performance benchmarks.

Continuous Improvement: Post-analytical
The entire process of testing services is monitored and recorded in a series of audits. This includes: calibration verification, patient test management, turnaround time, amended reports and instrumentation precision audits.