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3am to 9pm (PDT)
3am to 6pm (PDT)
800-800-5655 or 650-780-5500 |
With all our operations – laboratory, customer service, billing and information services –
under one roof, our response time to any question or problem is immediate. Customer service
personnel can go directly to the source when it comes to problem resolution ensuring accuracy
and timeliness to your requests. As a group, we are committed to:
- Quick turnaround to your questions – generally within an hour of receiving your request
- Dedicated field service representatives to assist in your lab-related needs
- Providing you with a "live" person anytime you call us during these hours:
Satellite Laboratory Services provides a computer, printer and broadband access to LabCheck, our laboratory
information service. Our technicians ensure your system is running and problem-free upon set-up. Additional
facility computers, that meet system requirements, may also access LabCheck for more effective use of resources and staff time.
System Requirements
LabCheck works with Microsoft Windows 2000 or Windows XP operating systems, Internet Explorer 6.0 or higher and Adobe Acrobat
Reader 6.0.1. Acrobat Reader can be downloaded for free from Adobe.
Any computer used to access LabCheck must meet the minimum specification listed above. Additional facility computers may need to
be configured to meet network and firewall requirements of the facility. Satellite Laboratory Services personnel are available to
assist system administrators with this.
Our billing systems are current with CMS required regulations. With easy-to-read monthly statements, your facility's invoices can
be reviewed quickly and effectively. Billing personnel are assigned to specific customers. All billing personnel have experience
in insurance and billing policy and procedures ensuring compliance and adherence to regulatory requirements.
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